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Reblogged : What’s it like to answer angry tweets about trains? BBC News
Reblogged / Social media

Reblogged : What’s it like to answer angry tweets about trains? BBC News

I thought this a brilliant,  and informative,  article about the people behind corporate social media accounts… Every day people use social media to vent their spleen about delays, overcrowding and cancellations on the rail network. So who are the people responding to these irate comments? There’s a cow blocking the West Coast Mainline and hundreds … Continue reading