Reblogged : What’s it like to answer angry tweets about trains? BBC News
Reblogged / Social media

Reblogged : What’s it like to answer angry tweets about trains? BBC News

I thought this a brilliant,  and informative,  article about the people behind corporate social media accounts… Every day people use social media to vent their spleen about delays, overcrowding and cancellations on the rail network. So who are the people responding to these irate comments? There’s a cow blocking the West Coast Mainline and hundreds … Continue reading

Heritage / Reblogged

Reblogged : Top 10 things executive directors need to know about volunteer services

I work along side a huge team of volunteers. They’re amazing, they’re challenging, they’re different and they’re assets to our organisation. This post from VolunteerPlainTalk is a must read for anyone in a volunteer organisation, especially those who do not manage or work alongside volunteers… I’ve always wanted to see a small pamphlet entitled “Volunteer … Continue reading